Professional CV
Work Experience
Associate Developer
U.S. Department of State
Developed and deployed custom PowerApps solutions tailored to user needs, enhancing operational efficiency. Designed interactive PowerBI dashboards integrating data from Dataverse and Excel, improving real-time decision-making. Automated workflows with PowerAutomate, reducing the need for manual data entry. Provided troubleshooting, debugging, and maintenance support for applications, dashboards, and automation tools. Assisted in network maintenance, including patch panel organization and system troubleshooting.
Feb 2023 - Dec 2023
Security Escort / Administrative Clerk
U.S. Department of State
Managed secure escort operations, ensuring compliance with Embassy security protocols. Developed a PowerApps-based inventory and scheduling system, streamlining security personnel tracking. Maintained and updated the office Sharepoint site to improve document accessibility and workflow. Assisted with procurement processes and tracked maintenance projects, ensuring timely completion and contractor compliance.
Jun 2021 - Dec 2023
Wireless Sales Representative
Cellular Sales
Advised customers on wireless solutions by configuring devices, troubleshooting technical issues, and ensuring reliable connectivity. Translated complex technical features into clear benefits, strengthening customer satisfaction and communication skills.
Jul 2019 - Feb 2020
Repair Technician
uBreakiFix
Provided expert customer service, offering detailed technical explanations and repair process insights. Certified to perform in- and out-of-warranty repairs on Samsung devices, enhancing service offerings. Diagnosed and repaired smartphones, tablets, and computers, improving turnaround times.
Jan 2019 - May 2019
Education
Computer Engineering, B.S.
Liberal Studies, A.A.
Florida International University
Honors College, Global Learning Student Board
Polk State College
Cum Laude
Achievements
Eagle Award
U.S. Embassy Nairobi
Sustained superior performance on the Business Process Solutions team, attracting attention and accolades from the Department of State Chief Information Officer.
Armed Forces Communications and Electronics Association Colonel Kathleen Swacina Scholarship
AFCEA
Scholarship dedicated towards women STEM students to help pursue their goals in facilitating innovation in technology.
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